Refilled Cartridges for HP, Lexmark, Canon, Dell, Epson, Brother, Sharp and Xerox.
Refill · Reuse · Recycle

Frequently Asked Questions

What is the difference between an OEM, Compatible and Remanufactured cartridge?

OEM stands for Original Equipment Manufacturer. When a cartridge is labeled as a Genuine OEM, it is a new name-brand cartridge from Hewlett Packard, Lexmark, Canon, etc.

A compatible cartridge is a new cartridge that has never been used. It is created to be compatible with a certain brand of machine and designed to meet OEM specifications and quality.

A remanufactured cartridge is an OEM cartridge that has been recycled to use again. The process involves inspecting, cleaning (in some cases disassembling and reassembling) and then refilling with ink. The process itself and the inks used are designed to provide a cartridge that will meet or exceed OEM specifications and quality.

Do your refilled cartridges work?

Yes! We have plenty of customers who swear by our products and return regularly to save money on their printing needs. Our cartridges are filled using state-of-the-art equipment, under the same stringent conditions, and with the same quality inks, as the original manufactured brand. They are designed to perform as well as, if not better than, an original.

Are they guaranteed?

Yes! You must be completely satisfied with the print quality of your cartridge. If not, we will gladly exchange it for another or refund your money. It is important to remember that our mission is to get a “used” item to work a second time. With proper care and filling technique, it is possible to successfully refill a cartridge many times.

Unfortunately, the most delicate components of any cartridge, the circuitry and the print head, will not last forever. There is also a small percentage, around 2%, of cartridges that successfully complete the refilling process but simply cannot perform. That means 98% of refilled cartridges work just great! We back up every single product we sell with this unconditional, satisfaction guarantee. We're confident you'll enjoy the quality of our product, all the money you're saving, and the waste you're helping to reduce, by using a refilled product.

What is a cartridge clip aka "Why doesn't this cartridge look like others?"

Many of our remanufactured and compatible inkjets, particularly those designed for HP, Dell and Lexmark, will come in a plastic cartridge clip. This is designed to protect the cartridge and should not be thrown away. Simply remove the clip, and the protective blue tape, if any, and insert your cartridge as normal. Save the plastic clip to use when your cartridge is empty. It protects the cartridge circuitry from damage, prevents the print head from drying out or leaking on your way back to the store for another quality cartridge.

Is installation the same for a refilled cartridge?

Yes.

  1. Remove the cartridge from its packaging.
  2. Remove the cartridge clip, if it has one.
  3. If there is light blue tape covering the print head with a small piece of cardboard over the circuitry area, remove that as well. (Some cartridges come with both a plastic clip and blue tape, some with only one or the other. Do not attempt to remove the copper colored "tape". This surrounds the print head area and contains the circuitry. Removing this will damage the cartridge beyond repair.)
  4. Install the cartridge into your printer as normal.

Most manufacturers recommend you align the cartridge and run a print head cleaning whenever you change your ink cartridge. These are fairly simple and straightforward procedures that will help you achieve the best print quality possible, whether you are using a refilled cartridge or a new OEM. Consult your printer manual to learn these steps and soon you will be comfortable performing them whenever it's time to change out your cartridge.

I've installed the cartridge but it's not working right.

  1. First, be sure you've conducted the cartridge alignment and print head cleaner according to your printer manual.
  2. If there are still problems, remove the cartridge and check to be sure there is no tape remaining over the print head area.
  3. Next, take a lint free towel and soak a small area of it with water, distilled is recommended if you have it.
  4. Once the towel is wet, place it (the towel only, not the cartridge) in your microwave for 20 seconds, or until it is warm.
  5. Gently press the print head of the cartridge directly on the wet spot, being careful not to get the circuitry wet. The heat and moisture is often enough to pull a little ink through the print head. After refilling, packaging and sitting on the shelf, sometimes this is necessary to get the ink flowing.
  6. If you see a black line or the cyan/magenta/yellow (depending on the cartridge) showing on the towel, you'll know it has started.
  7. Replace the cartridge in your printer and try to print something.
  8. If problems continue, call us. Your satisfaction is guaranteed.

Are remanufactured cartridges as full as originals?

Yes. And in some cases, even fuller! While different cartridges hold different amounts of ink, the procedures used in the refilling process allow us to put in every last drop, making certain they are filled to maximum capacity. All of our products are refilled with the same amount as the original brands. If circumstances allow us to add more ink without damaging the cartridge function, we will do just that.

Will using a refilled cartridge void my printer's warranty?

No. Although many printer manufacturers may try to convince you to use only their brand of cartridge, the fact of the matter is that a printer manufacturer cannot void your warranty simply because you choose to use a cartridge that has been filled by someone other than that manufacturer. This practice, under definitions by the Federal Trade Commission, is referred to as “tying”, or requiring customers to purchase the related products or services together, from the same company.

The Magnuson-Moss Warranty Improvement Act guarantees your right to choose which cartridge you would like to use, stating that the warrantor of a product cannot require that only branded parts be used with the product in order to retain the warranty.

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2302

"(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name;

THE SHERMAN and CLAYTON ANTITRUST ACTS Additionally, The Sherman Antitrust Act serves to protect the consumers by preventing arrangements designed, or which tend, to advance the cost of goods to the consumer. The Clayton Act seeks to capture anticompetitive practices by prohibiting particular types of conduct, not deemed in the best interest of a competitive market. It also discusses the practice of “tying” i.e. “sales on the condition that the buyer also purchase another different product”.

WHAT DOES THIS MEAN FOR YOU? If you’re looking for a little light reading, sure to cure your insomnia, Google these items for further details. Or better yet, look up the warranty for the printer(s) you own. Don’t be intimidated by sales or service people who insist on voiding a warranty or charging you for a service call simply because you were not using OEM brand supplies.